FAQS
PAYMENT
1. What payment methods are accepted?
PayPal
2. Will I have to pay taxes?
Our product prices already include tax, you do not need to pay tax
3. Can I cancel or change my order?
If you would like to cancel or make change to your order, please contact us within 24 hours after you made the order.
SHIPPING
1. Does contactlenscolor ship to my country?
We support global delivery service
2. How much does shipping cost?
You can enjoy free shipping on orders over US$25, Otherwise, it costs $7.99
3. How long will it take for my order to arrive?
Total delivery time = processing time + shipping time
Please refer to our logistics policy for specific time
4. How can I track my order?
Once your order is shipped, we will send you an email with the corresponding information. After that you will be able to track your order at https://www.17track.net/en. Please allow 1-2 business days for tracking information to be available.
5. What if the package doesn’t arrive?
If you don’t get your package 60 days after it was shipped, please contact us at contact service@contactlenscolor.com. We’ll either resent a new one to you or give you a full refund.
1. What payment methods are accepted?
PayPal
2. Will I have to pay taxes?
Our product prices already include tax, you do not need to pay tax
3. Can I cancel or change my order?
If you would like to cancel or make change to your order, please contact us within 24 hours after you made the order.
SHIPPING
1. Does contactlenscolor ship to my country?
We support global delivery service
2. How much does shipping cost?
You can enjoy free shipping on orders over US$25, Otherwise, it costs $7.99
3. How long will it take for my order to arrive?
Total delivery time = processing time + shipping time
Please refer to our logistics policy for specific time
4. How can I track my order?
Once your order is shipped, we will send you an email with the corresponding information. After that you will be able to track your order at https://www.17track.net/en. Please allow 1-2 business days for tracking information to be available.
5. What if the package doesn’t arrive?
If you don’t get your package 60 days after it was shipped, please contact us at contact service@contactlenscolor.com. We’ll either resent a new one to you or give you a full refund.